Return/Warranty Policy

Salem Alpacas Handmade Duvet
Return/Warranty Policy

If you have any cause for concern, please call Salem Alpacas at 705-786-2023 immediately upon receipt of your duvet. Returns will be accepted with proof of purchase within 30 days of receipt, for a full refund of the purchase price, provided duvet has not been used and is in original packaging. Customer is responsible for all shipping costs.

Salem Alpacas Handmade Duvets are of the highest quality and are fully warranted against defects in materials and workmanship for one full year from date of purchase. Always use and clean your duvet in accordance with the attached instructions. This warranty does not cover damage caused by accident, improper care, negligence, or normal wear and tear of your duvet.

Please note that Salem Alpacas is not responsible for return charges, and will not be held responsible for returns that fail to reach us.

In the unlikely event that your product needs to be returned, please use Canada Post with full value insurance, and a tracking number.
Customers are responsible for all charges, including taxes. Salem Alpacas will NOT be held responsible for additional charges beyond our control.
DO NOT USE UPS or other courier service, as there may be additional fees for which Salem Alpacas will not incur.

Please notify Salem Alpacas prior to any parcel being returned.